Frequently asked questions

HOTEL PÓCAR is an Australian-owned and operated brand, created on the Central Coast of NSW.

Where possible, we choose to work locally. Our FCK CNR caps are thoughtfully made here in NSW, Australia.

Giving back has been part of HOTEL PÓCAR from the very beginning.

From now until the end of October, $5 from every purchase goes towards providing a HOTEL PÓCAR Recovery Drain Belt to someone in need.

You can read more about our mission on our Giving Back page.

For anything we have not answered here, please get in touch via our Contact page.

Our team will get back to you as soon as possible.

Our FCK CNR caps are made locally in NSW and take approximately 5–10 business days to be dispatched.

Our Recovery in Progress Robes are available for pre-order and will begin dispatching at the end of September.

If your order contains items with different dispatch dates, they may arrive separately. You will receive tracking details as each parcel is on its way.

We currently ship Australia-wide. Shipping options and costs are calculated at checkout.

Sizing and fit information can be found on each product page.

If you are unsure which size is right for you, please get in touch and our team will be happy to help.

We want you to love your HOTEL PÓCAR order.

Eligible items may be returned or exchanged in accordance with our Returns Policy, provided they are unworn, unused, unwashed and returned in their original condition with tags attached.

Please see our Returns Policy for full details.

If something does not look quite right, please contact us with your order number and clear photos of the issue.

Our production team will look over the product carefully and come back to you with the best next step.

Please contact us as soon as possible if you need to make a change to your order.

We will always do our best to help, however once an order has been processed or dispatched, we may not be able to make changes.