Refund policy

Returns & Refunds

We hope you are happy with your HOTEL PÓCAR order. Due to the nature of our products, we do not accept returns or provide refunds for change of mind.

Please take care when selecting your products and reviewing your order before completing your purchase.

This does not affect any rights you may have under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged, or you have received an incorrect item, please contact us within 7 days of receiving your order.

To get in touch, email hello@hotelpocar.com with:

Your order number or proof of purchase
A brief description of the issue
Clear photographs showing the fault, damage or incorrect item

Our team will review your request and contact you with the next steps.

Where a product is faulty, damaged or incorrect, we will provide an appropriate remedy in accordance with your rights under the Australian Consumer Law.

Please do not return an item before contacting us. If a return is required, we will provide you with instructions on how and where to send your item.

Refunds

Where a refund has been approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account once processed. Processing times may vary depending on your bank or financial institution.